The following terms and conditions of sale (hereinafter referred to as the “General Conditions”) are applicable to any purchase made by you, as a natural person (hereinafter referred to as the “customer”), on the retrogaming-console.com website (hereinafter referred to as the “Site”) operated by NEO RETRO WEB, a Limited Liability Company registered at the Trade and Companies Register of Burgas under number BG205827220, with its registered office at 2 Vasil Aprilov, 2nd floor, office 5, 8000 Burgas, Bulgaria, and email address: [email protected] (hereinafter referred to as the “seller”).

IMPORTANT: Any order placed on the retrogaming-console.com Site implies the unconditional acceptance of these General Conditions by the CUSTOMER.

NEO RETRO WEB’S ONLINE STORE IS EXCLUSIVELY RESERVED FOR INDIVIDUALS AGED 18 AND ABOVE.

DEFINITIONS:

The terms used herein have the following meanings in these General Conditions:

“Customer”: refers to the seller’s co-contractor, who asserts being a consumer as defined by French law and jurisprudence. It is expressly stated that this customer acts outside any usual or commercial activity.

“Delivery”: denotes the initial presentation of the products ordered by the customer to the delivery address specified during the ordering process.

“Products”: encompasses all items available on the Site.

“Territory”: refers to Metropolitan France, including Corsica.

PURPOSE:

These General Conditions regulate the sale of products available on the Site (hereinafter referred to as the “products”) by the seller to its customers. Customers place orders on the Site, make payments, and have the products delivered to them. The customer acknowledges that the Site is intended for consumers, and professionals should contact the seller’s sales department for separate contractual conditions.

ACCEPTANCE OF THE GENERAL CONDITIONS:

Before proceeding with payment for an order placed on the Site, the customer must carefully read and accept these General Conditions. The General Conditions are accessible via a link at the bottom of each page of the site and must be consulted before placing an order. The customer is advised to read, download, and print the General Conditions and retain a copy for reference. The latest version of the General Conditions applies to all new orders for products. By clicking the “Order” button to place an order and subsequently confirming the order, the customer acknowledges having read, understood, and accepted the General Conditions without limitation or condition.

OPENING AN ACCOUNT – PURCHASE OF PRODUCTS ON THE SITE:

To purchase a product, the customer must be at least 18 years old and have legal capacity. If not already registered, the customer will be prompted to open a customer account by completing the registration form on the Site. The (*) symbol indicates mandatory fields for order processing by the seller. Before opening an account, the customer must read and accept the data protection charter and the general conditions of use accessible via a hypertext link at the bottom of each page of the Site. During registration, the customer may opt-in to receive promotional offers from the seller and/or its partners by checking the appropriate box. Once registered, the customer can track their order free of charge at any time by accessing their account on the Site. The customer can verify the status of their order, including shipment and delivery. Delivery tracking is available through the carrier’s online tool. For inquiries about order status, the customer may contact the seller’s sales department via email at [email protected]. The customer must provide complete, accurate, and up-to-date information to the seller when opening a customer account or placing an order. The seller reserves the right to request confirmation of the customer’s identity, eligibility, and provided information by any appropriate means.

 

5. ORDERS

 

5.1 Product Specifications

The seller endeavors to present the main characteristics of the products as clearly as possible (on the information sheets available on the Site) along with the mandatory information required by applicable law (in these General Conditions). Therefore, the customer agrees to carefully review them before placing an order on the Site. The seller reserves the right to modify the selection of products available on the Site, especially based on constraints related to its suppliers. Photographs are provided for illustrative purposes only and do not have contractual value. Unless expressly stated otherwise on the Site, all products sold by the seller are new and comply with the current European legislation and applicable standards in France.

5.2 Order Procedure

Product orders are placed directly on the Site. To place an order, the customer must follow the steps outlined below (note that steps may vary slightly depending on the customer’s starting page).

5.2.1 Product Selection and Purchase Options

The customer must select the desired product(s) by clicking on the relevant product(s), choosing the color, and then selecting the desired quantity (up to X identical products can be purchased simultaneously). A product description (including key features) will be provided on the Site. Once the product is selected, it is added to the customer’s basket. The customer can add as many products to their basket as they wish.

5.2.2 Orders

After selecting and adding products to their basket, the customer must click on the basket and ensure that the order content is correct. If not done already, they will be prompted to either identify themselves or register. After validating the basket contents and completing identification/registration, an online form automatically filled out with the price, applicable taxes, and delivery costs (if any) will be displayed to the customer. The customer is encouraged to review the order details (including product quantity and references, billing address, payment method, and price) before clicking the “Validation” button. Subsequently, the customer can securely proceed with payment for the products as instructed on the Site and provide all necessary information for invoicing and product delivery. For products with available options, specific references are displayed upon selecting the appropriate options. Orders must include all information necessary for order processing. The customer must also specify the chosen delivery method by selecting it in the “Delivery” section of the Site.

5.2.3 Acknowledgment of Receipt

Upon completion of the steps described above, a page acknowledging receipt of the customer’s order appears on the Site. A copy of the order acknowledgment is automatically sent to the customer via email, provided that the email address provided during registration is correct. The seller does not send order confirmations by post or fax.

5.2.4 Billing

During the ordering process, the customer must enter invoicing information (mandatory fields indicated by “*”). This includes precise delivery information, including the exact delivery address and any access codes. The customer must also specify the chosen payment method and provide their bank details before clicking the “Continue” button. Neither the online purchase order nor the order acknowledgment sent by email constitutes an invoice. Regardless of the order or payment method used, the customer will receive the original invoice upon product delivery, inside the package. The seller retains an electronic copy of each invoice.

5.3 Order Date

The order date is the date on which the seller acknowledges receipt of the order online. The deadlines indicated on the Site commence from this date.

5.4 Price

For all products, prices displayed on the Site are in euros, inclusive of all taxes, along with applicable delivery costs (based on package weight, excluding packaging, delivery address, and chosen carrier or delivery method). Prices include the value-added tax (VAT) at the rate applicable on the order date. Changes in the applicable VAT rate may affect product prices from the effective date of the new rate. The applicable VAT rate is expressed as a percentage of the product’s value. Prices from the seller’s suppliers are subject to change, so prices listed on the Site may be revised. Prices may also be modified for special offers or sales. Prices indicated are valid except in cases of gross error. The price displayed on the Site at the time of order placement by the customer is applicable.

5.5 Product Availability

The seller employs “just in time” inventory management for certain products, meaning product availability depends on seller stocks. Orders are honored subject to product availability. Unavailability of a product is typically indicated on the product page. Customers may also be informed of restocked products by the seller. If unavailability was not indicated at the time of order, the seller promptly informs the customer if a product becomes unavailable. At the customer’s request, the seller may offer to ship all products when out-of-stock items become available, partially ship available products first followed by the remaining order upon availability (with clear communication of any additional shipping costs), or propose an alternative product of equivalent quality and price, subject to customer acceptance. If the customer chooses to cancel an order for unavailable products, they will receive a refund of all payments made for those products within thirty (30) days at the latest.

 

6. RIGHT OF WITHDRAWAL

 

The terms of the right of withdrawal are provided for in the “withdrawal policy”, a policy available in Annex 1 hereof and accessible at the bottom of each page of the Site via a hypertext link.

 

7. PAYMENT

 

7.1 Payment Methods

Customers have various payment options available when purchasing products online via the Site. Upon selecting a payment method, customers will be directed to the respective secure site to complete the transaction. The customer assures the seller that they possess all necessary authorizations to utilize the selected payment method. By providing their credit card details, the customer authorizes the Site’s bank to debit the total order amount. The seller implements all required measures to ensure the security and confidentiality of data transmitted online during payment on the Site. All payment information submitted on the Site is transmitted to the Site bank and is not processed on the Site itself. The seller neither collects, stores, nor processes the customer’s bank details. Customers are not subject to charges exceeding the costs incurred by the seller for utilizing the payment methods offered on the Site.

7.2 Payment Date

For single payments made by credit card, the customer’s account will be debited immediately upon placing the product order on the Site. In the case of partial deliveries, the total amount will be debited from the customer’s account at the earliest point when the first package is shipped. Should the customer opt to cancel an order due to unavailable products, the refund will be processed in accordance with the final paragraph of Article 4.5 of these General Conditions.

7.3 Payment Delay or Refusal

If a bank declines to debit a card or other payment method, the customer must contact customer service to arrange payment via an alternative valid method. In the event that, for any reason such as opposition, refusal, or other circumstances, the transmission of the owed funds by the customer becomes impossible, the order will be canceled, and the sale automatically terminated.

 

8. PROOF AND ARCHIVING

 

Any contract formed with the customer corresponding to an order exceeding 120 euros including tax will be stored by the seller for a duration of ten (10) years as per Article L. 134-2 of the Consumer Code. To access the contract, the customer may request it via email at [email protected]. The customer acknowledges that both the ordering process and these General Conditions are concluded online, constituting an “electronic contract” between the customer and the seller. The seller commits to archiving this information for transaction monitoring and providing a contract copy upon customer request. Hence, the customer agrees, in accordance with electronic contract principles outlined in the law, not to contest the contract solely based on its electronic archiving by the seller. In the event of a dispute, the seller will have the opportunity to demonstrate the reliability of its electronic tracking system and the integrity of the transaction.

 

9. TRANSFER OF OWNERSHIP

 

The seller retains ownership of the delivered products until they are fully paid for by the customer. However, this does not prevent the transfer of risk regarding loss, damage, or liability associated with the products, upon receipt by the customer or a third party designated by them other than the carrier.

 

10. DELIVERY

 

The terms of delivery of the products are provided for in the “delivery policy” referred to in Appendix 2 hereof and accessible at the bottom of each page of the Site via a hypertext link.

 

10.1. PARCELS NOT RECEIVED OR INCOMPLETE

 

Return Policy for Packages Reported as Not Received or Incomplete:

Upon receiving your order, kindly verify its completeness and take photographs of both the package and its contents. If any irregularities are noted, such as indications of theft (e.g., package containing aluminum foil, tape replaced by that of the post office, empty boxes, etc.), please provide specific details.

Before deeming a package as undelivered, we recommend contacting your local post office to confirm that it has not been mistakenly delivered to a neighboring address.

Following these checks, a complaint will be lodged with the carrier, and you can anticipate a response within 10 days.

 

11. PACKAGING

 

The products will be packaged according to current transportation standards to ensure maximum protection during delivery. Customers are required to follow the same standards when returning products.

 

12. GUARANTEES

 

Please note, the warranty conditions apply to the product as it is when it leaves our workshop. Any physical modification (deactivate the safe shutdown button, change the fan, etc.) or of the system such as for example activating the overclock, adding themes or roms out of our catalog directly to the SD card or even making a updated without consulting us to verify its reliability voids your warranty.

 

12.1. Contractual guarantee

 

The seller guarantees that, in the event of purchase on the Site, the product will be free from manufacturing or material defects, under normal use, for 2 years from the date of initial purchase on the Site. . This limited warranty extends only to the original purchaser, is not transferable, excludes all accessories, and is valid only in the country of original purchase. This limited warranty covers only manufacturing and material defects in the course of ordinary consumer use and does not apply in the event of damage to the product resulting from degradation, tearing, accident, misuse, abuse, neglect, sand or liquid damage, shock, or poor storage conditions. The customer must first contact the seller by e-mail at [email protected] indicating the invoice number and contact details. The seller will contact the customer, who must then return the defective product in its original packaging with all original documents, at his own expense. The seller will inspect the product. If after inspection by Seller and provided that the defect has occurred under normal use within one month from the date of original purchase, the Product is found to be defective, Seller will repair the Product or replace any product or part defective by a new or repaired product or part. The exchanged product is covered by this warranty for the remainder of the warranty period of the original product. In the event that replacement or repair is impossible, the seller undertakes to return the price of the product within 60 days of receipt of the returned product and in exchange for the return of the product by the customer to the following address Boutique Retro, 9 Risban Dock, Apartment 3, 59240 Dunkirk, France

 

12.2. Guarantee of conformity

 

In accordance with applicable legal regulations, the aforementioned contractual guarantee does not nullify the customer’s entitlement to the legal guarantee stipulated by the Consumer Code and the Civil Code, as described below. The seller is obligated to provide a product that adheres to the contract and is responsible for any lack of conformity present at the time of delivery. Furthermore, the seller bears responsibility for any lack of conformity arising from packaging, assembly instructions, or installation when these tasks are assigned to them by the contract or undertaken under their supervision. To meet the terms of the contract, the product must be suitable for its intended use, correspond to the written description provided by the seller on the Site, and possess the qualities that a buyer can reasonably expect based on public statements made by the seller, the producer, or their representatives, including advertisements and labeling.

Photographs are provided for illustrative purposes only and hold no contractual significance. Any legal action resulting from a lack of conformity expires one year from the date of product delivery. In the event of a lack of conformity, the customer may opt for product replacement or repair. However, if the cost of the chosen option is disproportionately high compared to the alternative, considering the product’s value or the severity of the defect, the seller may issue a refund without adhering to the customer’s selected option. Should replacement or repair be infeasible, the seller commits to reimbursing the product’s price within 30 days of receiving the returned product, contingent upon the customer returning the product to the following address: Boutique Retro, 9 Risban Dock, Apartment 3, 59240 Dunkirk, France.

When asserting their entitlement to the legal conformity guarantee, the Customer:

• has a two (2) year period from the date of goods delivery to take action;
• may choose between repairing or replacing the product, subject to the cost conditions outlined in Article L. 217-9 of the Consumer Code;
• is not required to prove the existence of the lack of conformity for twenty-four (24) months from the goods’ delivery.

 

12.3. Guarantee of hidden defects

 

The seller is obligated to the warranty for latent defects in the sold product, rendering it unsuitable for its intended use or substantially diminishing its utility to the extent that the customer would not have acquired it or would have paid a lower price had they been aware of such defects. This warranty enables the customer, who can substantiate the existence of a latent defect, to opt for either a refund of the product’s price upon return or a partial refund if the product is not returned. If replacement or repair is deemed impossible, the seller commits to refunding the product’s price within 30 days of receiving the returned product, contingent upon the customer returning the product to the following address: Boutique Retro, 9 Risban Dock, Apartment 3, 59240 Dunkirk, France. Any action arising from latent defects must be initiated by the customer within one month from the discovery of the defect.

When invoking the legal warranty against latent defects, the Customer:

• has a two (2) year period from the discovery of the latent defect to take action.
• may choose between rescinding the sale, entailing reimbursement and return of the Product(s), or a price reduction in accordance with Article 1642-1 of the Civil Code.
• must furnish evidence of the latent defect.

 

13. RESPONSIBILITY

 

The seller will be responsible for direct damage caused to the customer as a result of ordering or purchasing products on the Site. The seller does not control the websites which are directly or indirectly linked to the Site. Consequently, it excludes all liability for the information published there. Links to third party websites are provided for informational purposes only and no warranty is given as to their content.

 

14. PERSONAL DATA

 

The seller collects personal data about its Customers on the Site, including through cookies. Customers can disable cookies by following the instructions provided by their browser. The data collected by the seller is used to process orders placed on the Site, manage the Customer’s account, analyze the orders and fight against credit card fraud and, if the customer has chosen this option, send him letters. prospecting, newsletters, promotional offers and / or information on special sales, unless the customer no longer wishes to receive such communications from the seller. The customer’s data are kept confidentially by the seller in accordance with his declaration made to the CNIL, for the purposes of the contract, its execution and in compliance with the law. Customers can unsubscribe at any time by accessing their account or by clicking on the hypertext link provided for this purpose at the bottom of each offer received by email. The data may be communicated, in whole or in part, to the vendor’s service providers involved in the ordering process. For commercial purposes, the seller may transfer the names and contact details of his customers to his business partners, provided that they have given their prior consent when registering on the Site. The seller will specifically ask customers if they would like their personal data to be disclosed. Customers may change their mind at any time on the Site or by contacting the seller. The seller can also ask his customers if they wish to receive commercial solicitations from his partners. The customer benefits from a right of access, rectification, opposition (for legitimate reasons) and deletion of his personal data. He can exercise this right by sending an email to the address: [email protected] or by sending a mail to Boutique Retro, 9 Risban Dock, Apartment 3, 59240 Dunkirk, France It is specified that the customer must be able to prove his identity, either by scanning an identity document, or by sending the seller a photocopy of his identity document.

 

15. COMPLAINTS

 

The seller provides the customer with a “Customer telephone service” at the following number +33 368 383 730 (number not surcharged). Any written complaint from the customer should be sent to the following address: Boutique Retro, 9 Risban Dock, Apartment 3, 59240 Dunkirk, France

 

16. INTELLECTUAL PROPERTY

 

All visual and sound elements of the Site, including the underlying technology used, are protected by copyright, trademark and / or patent law. These elements are the exclusive property of the seller. Anyone who publishes a website and wishes to create a direct hypertext link to the Site must request the seller’s authorization in writing. This authorization from the seller will in no case be granted definitively. This link must be removed at the request of the seller. Hypertext links to the Site which use techniques such as framing or insertion by hypertext links (in-line linking) are strictly prohibited.

 

17. VALIDITY OF GENERAL CONDITIONS

 

Any modification of the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Conditions cannot affect the validity of these General Conditions. Such a modification or decision does not in any way authorize customers to disregard these General Conditions. Any conditions not expressly addressed herein will be governed in accordance with the usage of the retail sector, for companies headquartered in France.

 

18. MODIFICATION OF THE GENERAL CONDITIONS

 

These General Conditions apply to all purchases made online on the Site, as long as the Site is available online. The General Conditions are precisely dated and may be modified and updated by the seller at any time. The applicable General Conditions are those in force at the time of the order. Changes to the General Conditions will not apply to products already purchased.

19. ATTRIBUTION OF JURISDICTION AND APPLICABLE LAW

 

These General Conditions as well as the relationship between the customer and the seller are governed by French law. In the event of a dispute, only the French courts will be competent.

 

APPENDIX 1: RETRACTATION policy

The customer holds the right to withdraw from this contract without providing any reason within fourteen days. Withdrawal Period: The withdrawal period concludes sixty (60) calendar days after the day on which the customer, or a third party designated by the customer other than the carrier, physically receives the goods. In instances where the customer’s order consists of multiple goods delivered separately, the withdrawal period concludes sixty (60) days after the day on which the customer, or a third party designated by the customer other than the carrier, physically receives the last good. Notification of Right of Withdrawal: To exercise their right of withdrawal, the customer must convey their decision to withdraw from this contract via an unequivocal declaration to: Boutique Retro, 9 Risban Dock, Apartment 3, 59240 Dunkirk, France, or [email protected].

 

Model withdrawal form

The seller gives the consumer the option to complete and submit online the model withdrawal form (referred to in Annex I of Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011 on consumer rights) on the site at “https://retrogamingconsole.shipping-portal.com/rp/”. If the customer uses this option, the seller will immediately send him an acknowledgment of receipt of the withdrawal on a durable medium. In order for the withdrawal period to be respected, the customer must send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

A contribution to the shipping costs in the amount of 5 euros is requested when using the return portal.

 

Effects of withdrawal

In the event of withdrawal by the customer from this contract, the seller undertakes to reimburse all payments received from the customer (with the exception of additional costs arising from the fact that you have chosen, if applicable, a delivery method other than the less expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen (14) days from the day on which we are informed of your decision to withdraw from the this contract. The seller will make the refund using the same means of payment that the customer used for the initial transaction, unless the customer expressly agrees on a different means, in any case, this refund will not incur costs. to the customer. The seller may defer the refund until receipt of the goods or until the customer has provided proof of dispatch of the goods, the date chosen being the date of the first of these facts.

Terms of return The customer must, without undue delay and, in any event, no later than sixty (60) days after communication of his decision to withdraw from this contract, return the goods to: Boutique Retro, 9 Risban Dock, Apartment 3, 59240 Dunkirk, France. This period is deemed to have been met if the customer returns the goods before the expiration of the fourteen day period. Return costs The customer must bear the direct costs of returning the goods.

Condition of the returned good The customer is only liable for the depreciation of the good resulting from handling other than those necessary to establish the nature, characteristics and proper functioning of this good.

Delivery zone The products offered can only be delivered within the territory. It is not possible to place an order for any delivery address located outside this territory.

 

The products are shipped to the delivery address (es) that the customer will have indicated during the ordering process.

Shipping time Every morning, from Monday to Friday, a status of orders placed online on the Site is established. The seller will process all orders placed the next day until the order status is established. The deadlines for preparing an order and then establishing the invoice, before shipping the products in stock are mentioned on the Site. These deadlines are understood to be excluding weekends or public holidays. An email message will automatically be sent to the customer at the time of shipment of the products, provided that the email address in the registration form is correct.

Delivery times & costs During the ordering process, the seller indicates to the customer the possible delivery times and formulas for the products purchased. Shipping costs are calculated based on the delivery method. The amount of these costs will be payable by the customer in addition to the price of the products purchased. Details of delivery times and costs are detailed on the Site.

Terms of delivery The package will be delivered to the customer in a single package. In case of absence, a calling card will be left with the Customer, in order to allow him to pick up his parcel in his post office.

Delivery problems The customer is informed of the delivery date fixed when he chooses the carrier, at the end of the online ordering procedure, before confirming the order. In the event that the seller does not deliver the goods on the agreed date, the customer directs him, by means of a durable communication medium, to deliver the products within an additional period which must be adapted to the circumstances. In any event, the seller undertakes to deliver the products within thirty (30) calendar days from the conclusion of the contract. If the seller does not comply with his obligation to deliver the goods within the additional time limit, or within the period of thirty (30) calendar days from the conclusion of the contract, the customer has the right to terminate the contract.

The customer can inform the seller of his decision to terminate the contract by sending a registered letter with acknowledgment of receipt to the adress : Boutique Retro, 9 Risban Dock, Apartment 3, 59240 Dunkirk, France. Seller will, without undue delay after receipt of the termination letter, refund to Customer the total amount paid for the Products, including taxes and delivery charges, by the same method of payment used by Customer to purchase the Products.

Appendix on the use of ROMS (game files)

Included ROMs (game files) are not part of the cost of our services. Payment is solely for configuration services and hardware. By utilizing our services, you affirm that you possess the original games. You agree and grant permission exclusively for downloading, installing, and configuring your console with ROM sets available on www.emuparadise.me for personal research purposes or as backups for your original games in case of loss or damage. Additionally, by using our services, you agree to adhere to the terms of use outlined on www.emuparadise.me/dmca.php.

All ROMs are sourced from www.emuparadise.me. Game files are provided strictly for research purposes or if you own the original game physically, allowing you to legally own a copy in case of loss or damage. Game files are provided with the intention of downloading on your behalf solely for research purposes or as backups for original games already in your possession in case of loss or damage. Once your research is completed or if you cease using the game files, you must promptly delete all ROM sets (downloaded game files) and comply with permissions on www.emuparadise.me. Our services are non-profit and solely for the benefit of passionate gamers. We only charge for hardware costs and the time spent setting up consoles.

We sell our labor, hardware costs, and SD card prices. Games are uploaded free of charge and are never subjected to fraudulent monetization on the rights holders or copyrights.

We are not liable for any damages, issues, errors, or malfunctions resulting from the use of our services. All services are intended for private use, and we do not assume responsibility if they are used for commercial purposes. If otherwise, we kindly request refraining from using our services. You bear full responsibility for using ROMs (game files) if you do not own them. It is important to clarify that we are not liable for the use of unlicensed ROMs by anyone who downloads or purchases our services (consoles).